Terms and Conditions

Please read all the Terms & Conditions, if there is anything that you do not understand, please don’t hesitate to contact us for further clarification.

Planning

Planning a wedding takes time, so its best to allow yourself approximately 5-6 months before your wedding day to organise your invitations. This will give you plenty of time to decide on a design, approve the artwork & have us produce your invitations. But don’t panic! Pixel and Ink is only to pleased to help out & can create an invitation that not only suits your budget, but your time frame as well. A fee may apply for urgent jobs.

Minimum Orders

A minimum order of the Semi-custom designs is located on the website (min 20). Custom designs have a minimum of 30. Some exceptions do apply.

Colour Printing & Production

At Pixel and Ink we only print using professional printers. Colours in digital printing may vary slightly from a sample due to the prints being printed on different stocks or at different times, ie 1 day or 1 week apart. However utmost care is undertaken to ensure that colours remain the same. Variations may occur between items, finishes and colours. On-screen colours may appear slightly different, depending on your monitor settings.

Personalised Invitations

All invitations & envelopes in the semi-custom & custom range can include personalisation to your guests at an additional cost of 50c per invite.

Samples

Samples are created with your wedding day details, therefore can take up to 10 business days to produce as stock may need to be ordered. No refunds are given to samples that you do not like &/or if there are any spelling errors, as it is your responsibility to double-check all names, dates & general wording details, etc upon receiving artwork for approval.

Spell Check / Proofreading

Please make sure that you spell check / proofread your stationery suite before sending it to us including Names, Addresses, Order of Service books, etc. It is your responsibility to check all names, addresses, dates, times & general spelling upon viewing your proofs for both your SAMPLE & FINAL ARTWORK. Pixel and Ink will not refund any samples OR invitations due to these errors. Pixel and Ink also hold no responsibility for the spell check of Names & Address or general spelling within your guest list or invitations.

Printed & Assembled Stationery Proofs

Proof of your invitation will be emailed within 3 days of receiving your quote approval & payment. This is sent as an email (link) attachment in PDF file format along with an Invitation Approval Form and Terms & Conditions. 2 rounds of proofs of your entire stationery is provided free of charge. Please ensure that any changes emailed include all changes. Any additional proofs after the 2nd round will be charged at $10/proof. Once approved, the printing of your stationery will commence. Printing will not proceed until we have received an emailed approval confirmation along with the check & signed Invitation Approval Form and Terms & Conditions.

Guest Lists

Printing of guests’ names and addresses that is included in the price requires a guest list saved in a table format that we provide once approval of the quote has been confirmed. All text in the guest list must be typed as you wish for it to appear. All spelling and set-out must be correct. Pixel and Ink don’t check your guest list and what you have saved will be printed on your stationery, once approved by you. Any mistakes incurred from your guest list are not Pixel and Ink’s responsibility. If re-prints are requested there will be additional costs advised by us.

Additional Invitations

If additional invitations are required once previous artwork has been sent to print, there will be additional costs advised by us which include a $20 re-set-up fee + the cost per invitation.

Payments

Pixel and Ink offer free quotes based on requirements. Sample payments are from $40. Full payment of your invitations is to be made prior to the commencement of the final artwork. No refunds will be given after the commencement of production. The balance is to be paid prior to pick up of any additional elements such as the Table Seating Chart, etc

Cancellation of Invitations

No refund will be given if you need to cancel your invitations once they have been released for print. If you need to cancel the ‘accessories’ part of your stationery (Table Cards, Place cards, etc) due to the event not proceeding, artwork charges will be invoiced if artwork has commenced.

Errors

Errors that are approved through the proofing process are reprinted at the client’s expense regardless of how the error occurred. It is the client’s responsibility to check that all artwork/proofs are correct. A fee will be incurred for artwork correction + printing charges.

Refunds

No refunds are given to samples that you do not like &/or if there are any spelling errors, as it is your responsibility to double-check all names, dates & general wording details, etc upon receiving artwork for approval. We are happy to re-issue a new sample, free of charge, if there is a problem with the production of the first sample. No refunds are given to any invitation once final production commences &/or is finalised. If there is an issue with the final production, you are to notify us straight away so we can review the problem & offer suggestions to fix it. No refunds are given if you have supplied us with your own design to print as this is solely your responsibility.

Delivery

If you prefer to have your invitations delivered instead of picked up, we use Registered Post via Australia Post, unless otherwise stated. Once packaged/sent, we hold no responsibility for final delivery. Prefer us to stamp your envelopes & send them to your guest? We can save you the hassle of postage by doing it all for you. Please ask for this in your quote.

Photographic Rights

By signing this agreement, you allow us to take a photo of and upload to social media a ‘sneak peeks’ of your invitation. We reserve the right to take a photo of your completed invitation suite, other stationery and signage and then advertise it on our website and social media platforms after the event has taken place. We will do our best to hide personal address/emails/website information.

Copyright

All designs are wholly owned and reserved by Pixel and Ink. Designs must not be reproduced or re-used without written permission. Violations of copyright on any concepts or designs will be pursued. Pixel and Ink reserve the right to use any new custom concepts and or designs as future layouts and may add them to our website for future customers.