FREQUENTLY ASKED QUESTIONS
How long have you been in business?
I have been a professional graphic designer for 20+ years and in business for 14 years.
Where does your business operate from?
Pixel and Ink Designs operates from my home studio in Kotara, NSW with a showroom available by appointment Monday – Saturday within various time frames. This allows a range of opportunities for clients to meet with me and discuss their dream wedding stationery. Out-of-town clients can correspond via email or phone. You can purchase invitations, DIY and day-of stationery directly online at www.shop.pixelandink.com.au
What’s included in the service and pricing?
The prices listed on my invitations include the full service of creating the design of the invitation suite with your personalised information, professional printing and high-quality materials. I have scoured the internet for years to obtain an extensive list of these materials and printing from either local, national and international suppliers, so you don’t have too!
What kind of printing finishes do you offer?
My designs can be printed in various ways including digital, white ink, hot foil press & metallic foil, letterpress and UV. Materials include paper and acrylic. Die-cut shapes are also available.
If I like a design from the website but want it printed on a different material, can I do that?
Absolutely. If you like a design from the wedding invitations, but want to use it as a birthday invitation – that is totally fine. Want a particular design printed on acrylic or wood instead of paper – contact me for a price. The designs can be mix-n-match to accommodate your needs. Let’s chat!
How do I order?
Where do you deliver to?
I courier invitations all over Australia and internationally. If you live in the Newcastle, NSW area, you are welcome to collect your order from the home studio.
Do I need an appointment?
You will need to make an appointment with me, the designer if your invitation is a custom design and would like to see in person the papers, colours and finishes available.
Do I get a quote first?
Yes! I will send you an email with a detailed description of your invitation. You can make modifications to the style, colours or anything else you need to
ensure you are happy with what’s been chosen.
What’s involved in a design consultation?
We chat about the plans you have made so far for your wedding. What’s your story? The who, what, where, why and how or your wedding day. Knowing this information gives me a better understanding of how to design your invitation. I’ll put colour combinations and material options together so you see exactly what you are getting before I quote you. Many couples already have an idea of what they want, while others are stuck and need help. I make an overwhelming process, easy!
What is a custom design?
Your wedding invitations are designed to be completely unique to you, they set the tone for your special day through the power of good design and paper choice. Carefully crafted details like your colour theme, flowers in your bouquet or a beautiful illustration of your venue are what create an heirloom invitation suite to document the most important day of your life for you and your family. The price will be based on the style required.
Can I get a sample?
Yes. Samples are created of the invitation I designed for you or any you have selected from the website. I feel this is the best way to show exactly what you are getting rather than an assortment of lots of designs. From here you can physically touch the materials and see how the colour* and print look to ensure you are happy with how the final order will look. The cost for samples start from $50.00*. You will receive your sample within 2 weeks of artwork approval. *Price may vary depending on the complexity of your invite.
Is there a minimum order?
Yes! The minimum order for most of the invitations is 30, however, for items such as pockets, laser-cuts, acrylics & specialised printing, the minimum is 45. I would recommend ordering 5 additional invitations as ordering more at a later stage will be treated as a new order and no quantity discount will be applied, you will also need to order the minimum invitations, as per our policy.
Can I personalise the wording?
Yes – absolutely, it’s your invitation! When I send your quote, I also send you a form to complete that includes links to wording options, however, you are most welcome to email your own idea.
Do you have a DIY option?
Yes! I have packages available to suit every budget. The Boutique Collection ranges from DIY to full studio production. In the Designer Collection, you have the option to download and print the file yourself once the artwork is completed rather than me printing it for you. There is a range of DIY products such as papers, envelopes, wax seals available. Check out the growing range here.
Are envelopes included in the price?
Yes. I include the envelopes with your guest’s addresses printed on them. Trust me it takes alot of the pressure off if you don’t have neat handwriting! I have a huge variety of envelope colours, accessories, sizes and printing options to make your envelopes POP! Check out the colours here.
What are additional cards?
These are gift cards (wishing well, gift registry, etc), RSVP postcards or card + envelope, and information cards (map, accommodation, transportation). These are separate purchases and will be designed to match your invitations.
CAN YOU PRINT FROM A DESIGN I’VE CREATED?
Yes, I can, however, I have no control over the finished product so I take no responsibility for the colour or print quality of the stock you have chosen. I do suggest getting a sample printed so that you are happy with the result before going ahead with the final order. If changes are required, please understand that a fee will be charged. No refunds are given.
Can I view my invitation before it goes to print?
Absolutely! I will always send you a PDF proof (within 2 days of payment), for you to proofread and approve before going to print. Artwork will not be sent to print without confirmed approval.
How long does the ordering process take?
Semi-custom designs & online orders take from 5-10 business days + delivery.
Custom designs vary on the complexity of your design. A general timeline for our invitations is 4 – 5 weeks. We discuss your individual timeline at your consultation.
Once your order is processed a digital PDF proof will be sent to you within 1-2 business days of payment. The length of the digital proofing process may vary, depending on the speed at which you send us your wording & guest list, the number of edits you request before approving the artwork. Once you have approved your digital PDF proof, the process of printing and hand assembly will take between 3-15 business days. Some designs take longer depending on the production process. Delivery is not included within this time frame.
What’s included in the production?
The production includes the printing, and assembly of your invitations and packing into envelopes. The envelopes will be left open for you to seal, unless otherwise communicated. Please indicate if you would like your invitations assembled.
Do you design Day of Stationery?
Absolutely! I can design Welcome Signs, Ceremony Programs, Table Seating Plans, Table and Menu Cards, Place Cards, Favor Tags, Signage and so much more! The design is consistent from your first stationery order until the last. Click here for some inspiration or shop online.
When do we need to get in final numbers for Day-of Stationery?
3 weeks prior to your wedding date. I need information such as guest names, seating plans, menus and table numbers. We try to have all of this couriered/collected to you a week prior to your wedding. If you are ordering favor boxes, a larger lead time is required.
Do I need Thank You Cards?
That’s entirely up to you. It’s always a lovely idea to send Thank You Cards to not only your guests, as a reminder of your special day, but also to thank the suppliers that played a part in your wedding. Thank you cards can be presented on the reception table or mailed to your guests later on. Designs can be custom-designed to suit your invitation suit OR check out the semi-custom styles here
Can I cancel my order?
You can cancel your order before artwork has been created. If I have already started working on your digital proof, I will charge a $50 artwork/cancellation fee and refund you the remittance. If you want to cancel your order after you have made full invitation payment and I have ordered the stock, you may be required to pay for the cost of materials already purchased to complete your order.
What are the circumstances for a refund or reprint?
Pixel and Ink Designs will provide a % refund or reprint the product at our own cost if a printing or production error has been made. A refund will not be granted if there has been an error or artwork was not checked correctly by you. Any changes I received via email are always responded to and requires you to reproof and approve. I send an ‘Artwork Approval Form’ for you to check everything carefully, so its best to have a few eyes look over every detail. No refund are given for submitting your own design to print.
*Colours can vary depending on the media (on-screen, printed colours), and I don’t take responsibility for colour matching. Given the nature of the printing processes, it is not possible for me to match a colour exactly and as a result colour variation may occur due to samples and final printing being days or weeks apart. An acceptable variation in colour shade, tone and opacity is up to 5%.
What if there is a mistake on my invitation?
Things can happen & be missed, I will do my best to work with you to resolve it quickly. Please be aware that once the artwork approval form has been signed by you, I hold no responsibility for spelling or grammatical errors.
What if there is a problem with my order when I receive it?
If there is a problem with your order, please email me with 5 days of receiving it outlining the issue, along with any photos. Things can happen & be missed, I will do my best to work with you to resolve it quickly.
For a full list of my Terms and Conditions, click here